index

At NamAstro, we take pride in the quality and authenticity of every product we deliver. Please read our refund and cancellation policy carefully before placing an order.

Order Cancellation

•     Orders can only be cancelled before the product has been shipped or marked “out for delivery.”

•     Once an order has been shipped or is out for delivery, it cannot be cancelled under any circumstances.

•     To request a cancellation, please contact us immediately at reports@divapratihast.com or call +91-9311620907 with your order number. We will confirm the cancellation only if the order has not yet been dispatched.

Refund Eligibility

We offer refunds only in the following justified cases:

1.   Wrong Order Received — You received a product different from what you ordered.

2.   Broken / Damaged Order — The product arrived broken or damaged during transit.

3.   Defective Product — The product received has a manufacturing defect or is not in usable condition.

In all the above cases, the claim will be reviewed and verified by our team before a refund is approved. Refunds will not be issued for reasons outside these categories, including but not limited to change of mind, delayed delivery (where the order has already been shipped), or incorrect address provided by the customer.

How to Raise a Refund Request

•     Contact us within 48 hours of delivery at reports@divapratihast.com or +91-9311620907.

•     Share your order number, along with clear photos/videos of the product (and packaging, where relevant) showing the wrong item, damage, or defect.

•     Our team will review the evidence and verify whether the claim is justified.

Refund Process

•     Once your claim is verified and approved, we will initiate the refund to your original payment method.

•     Refunds typically reflect in your account within 7–10 business days, depending on your bank or payment provider.

•     You will receive an email confirmation once the refund has been processed.

Non-Refundable Situations

•     Orders already shipped or out for delivery cannot be cancelled.

•     Claims raised without valid proof (photos/videos) of the issue.

•     Requests raised after the 48-hour window from delivery.

•     Products used, altered, or damaged due to customer mishandling after delivery.

Need Help?

whatsapp